Privacy Policy

Genoact, a brand of West Coast Brands Private Limited, respects your privacy. This policy explains what information we collect, why, and how we protect it.

Information we collect

Account details: name, email, mobile number and delivery address.
Sample and report data: your DNA sample results and any health information you choose to share.
Payment details are processed by our payment partner; we do not store card numbers.

How we use it

To process your kit, run lab analysis and deliver your reports.
To provide consultations and personalised guidance you request.
To send service messages about your order and account.

Sharing

We never sell your genetic data. We share information only with our accredited lab partners and care professionals you are assigned to, or when required by law.

Security

Your data is encrypted in transit, access is restricted to authorised people, and every account can only see its own records.

Your choices

You can view and update your profile at any time, and request a copy or deletion of your data by writing to support@genoact.com.

Contact

Questions about this policy: support@genoact.com