Frequently asked questions
How do I order a kit?
Choose a kit on the Products page, confirm your details and pay securely. Your kit is shipped to your address.
How is the sample collected?
Follow the simple instructions inside the kit, then send the sample back using the included packaging.
How long until I get my report?
Once the lab receives your sample, you will be notified on your dashboard and by email when your report is ready.
Is my genetic data safe?
Yes. Your data is encrypted, only you and the care team you are assigned to can see it, and we never sell it.
Is this a medical diagnosis?
No. Genoact reports are preventive wellness insights and do not replace medical advice.
Can I book a consultation?
Yes. Consultations with our experts can be booked from your dashboard.
How do I contact support?
Write to support@genoact.com or use the Contact page.